Contact Us
Make a Complaint

Together with our partners we do everything we can to make sure you receive the best possible service and therefore take your feedback very seriously.

If you wish to make a complaint against any program that IDTFS sponsor, please use one of the suggested methods below:

Click here for an online complaints form »

Or alternately please write to us at the following address:

IDT Finance
Complaints Department
PO Box 1374
1 Montarik Building
3 Bedlam Court
Gibraltar


Please ensure you include the following information in your letter:

Your preferred method of reply: by phone, email or letter

  • Program Name (this is the printed brand name on the front of the card)
  • Your full Name
  • Your full Telephone number including country dialing code
  • Your Email address
  • Contact Address
  • Your Preferred method of contact: by phone, email or letter
  • Program Name (this is the printed brand name on the card)
  • Last 4 digits on the front of the card
  • Date the card was purchased
  • Nature of the complaint
  • Any outcome from previous contact on this matter
  • Desired outcome of the complaint

Once we receive your complaint, a member of our team will investigate it and respond to you as soon as possible.

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