Client Relationship Manager

The Bank

A leading issuing bank, who has been transforming the future of cross border payments to serve our Clients over the past 16 years. The Bank is now embarking on a journey to expand its banking product range with the intention of offering digital corporate banking services.

The Bank has offices in London and Gibraltar, currently serving innovative Clients through a portfolio of e- money products and payment services. As a leader in the industry, we set the standard for excellence in the payments sector. We are forward thinkers in a complex ecosystem and partner with cutting-edge Fintech’s to challenge the way we conventionally bank for the better.

Investors

Our parent company, IDT Corporation, is an innovative and opportunity-seeking multinational company headquartered in the US and listed on the New York Stock Exchange, with offices across the globe.

Role Outline

We are looking for a Client Relationship Manager to build and preserve trusting relationships with our Clients.
This role is responsible for commercially managing our partnerships with a portfolio of FinTech Clients.

Main Responsibilities:
• Plan and manage the day to day running of the assigned Client portfolio.
• Understand Clients’ needs and develop strategies to address these needs.
• Provide an escalation point for Clients during and post implementation.
• Participate in third party meetings and networking events as required.
• Building & maintaining strong relationships with our partner network.
• Attend conferences, expos and networking events as required.
• Ensure we are visible in our market.
• Comprehensive understanding of Mastercard and Visa scheme rules.
• Sound regulatory awareness.
• Promote Client growth, retention, and promotion.
• Focused on client growth goals and help them reach their goals.
• Deliver training for clients to support the launch of new and existing programs or initiatives.
• Navigate the Bank of behalf of the Client and be a client advocate internally.
• Ensure the communication link between the Client and our internal teams is established and works smoothly.

Abilities and Skills Required

• Account management experience
• BIN sponsorship knowledge, can be from payment processing, card issuing, or Alternative Methods background
• A natural communicator with an effortless ability to communicate effectively and quickly with strong communication skills across multiple internal & external stakeholders – understanding cultural differences.
• Must have flexibility to perform in an ever-changing work environment. A desire to professionally be at the forefront of change.
• Awareness of brand and marketing strategy and ability to cultivate and communicate IDT Finance’s purpose.
• Strategic thinker with an analytical mind and strong problem-solving skills, with the ability to rapidly understand issues in the different verticals.
• Ability to approach client relationships with empathy; recognise emotions, accept interpretations, different points of view and expectations.

Experience/knowledge

• Proven experience working in a client-facing role with the payments services industry
• Portfolio experience

The holder of this position will be expected to pass the required background checks in line with the Bank’s policy.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.