Business Systems Manager

The Bank

A leading issuing bank, who has been transforming the future of cross border payments to serve our Clients over the past 18 years. The Bank has recently embarked on a journey to expand its banking product range and now offers digital corporate banking services locally.

The Bank has offices in London, Malta and Gibraltar, currently serving innovative Clients through a portfolio of E-Money products and payment services as well as deposit accounts for its Corporate Clients. As a leader in the industry, we set the standard for excellence in the payments sector. We are forward thinkers in a complex ecosystem and partner with cutting edge Fintech’s to challenge the way we conventionally bank for the better.

Investors

Our parent company, IDT Corporation, is an innovative and opportunity-seeking multinational company headquartered in the US and listed on the New York Stock Exchange, with offices across the globe.

Role Outline

We are looking for an experienced Business Systems Manager with financial services experience in a licensed entity. The role will manage the Bank’s business systems on a day-to-day basis and the main responsibilities include:
• Manages development, maintenance and improvements to the Bank’s core banking platform and other line of business systems, ensuring they meet internal and external stakeholder needs.
• Manage day to day relationships with system vendors, acting as the primary liaison for issue resolution, maintenance, and change requests.
• Ensure system stability and adherence to SLAs, serving as front-line support for system issues, analysis, and troubleshooting.
• Advise executive teams and Committees on business system matters, including presenting business cases and impact assessments for system upgrades.
• Maintain understanding of system data models to support regulatory and operational data reporting requirements.
• Stay informed on banking technologies and market trends to support decision-making.
• Develop and maintain process maps for all business systems including the core banking system and identify operational efficiency.
• Lead business analysis efforts to gather requirements, document changes, and engage with vendors for effective implementation.
• Track vendor deliverables, ensuring timely execution and compliance with agreed service levels.
• Manage new system implementation projects, including planning, testing, and stakeholder engagement.
• Design and execute testing plans for new system deliveries, tracking results and ensuring successful deployment
• Oversee and implement configuration changes, ensuring risk assessment and proper documentation.
• Maintain organized system environments, configuration documentation, and deployment logs.
• Provide 1st and 2nd level support for business systems, collaborating with the IT Manager on access control, user support, and changes.
• Support business teams in developing and maintaining operational procedures related to business systems.

Competencies, Knowledge & Skills

• Understanding of Banking and Financial services and associated software and ancillary technology.
• Experience leading design and implementation of critical core financial services related platforms and systems.
• Exposure to Digital and Cloud technologies.
• Technically competent in software development lifecycle and Project Management and Change Control.
• A thorough understanding of the regulatory environment in financial services.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

Additional Skills Required
• Self-starter, with the ability to multitask and prioritize workload effectively.
• Strong organisational skills, ability to meet tight deadlines and work effectively under pressure.
• Focused individual that is personable with excellent attention to detail.
• Able to express complex issues to diverse and sometimes non-technical audiences at all levels of an organisation.
• Logical thinker, able to visualise and predict how complex systems will behave in scenarios.
• Good decision making capabilities with a pragmatic approach.
• Good research skills.
• Ability to clearly document and process map.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel  ay be required to perform duties outside of their normal responsibilities from time to time, as needed